Part One. Manage Your Interviewing Approach
  1. Question Your Reactions

A Practical Combination Of Research And Practice

  2. Manage Your Improvables
  3. Profile Your Interviewing Style

Part Two. Use a Practical Interviewing System
Stage I . Develop a Job-Related, Structured Approach
  4. Conduct a Work Analysis
  5. Plan Your Questions
  6. Structure the Interview  

Stage II . Conduct a Behavior-Based Interview
  7. Guide the Interview
  8. Get Specifics
  9. Sample and Clarify  

Stage III . Assess and Select Candidates
10. Rate or Score Answers
11. Make the Selection Decision
 
Stage IV . Monitor and Adapt the System
12. Fine-Tune and Validate
13. The Human Dimension  

Epilogue
Notes
Resources
A. Lawful and Unlawful Interview Questions
B. A Structured Behavior-Based Interview with Competency Rating
C. A Highly Structured Behavior-Based Interview with Answer Scoring

If you think it's expensive to select talent, try hiring mediocrity!